Enjoy complimentary shipping on all orders across the United States.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@syvale.com.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@syvale.com or via our contact page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For more information on delivery times and order tracking, please see our Shipping Policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. For more information on how payments and refunds are handled, see our Payment Policy.
If more than 15 business days have passed since we've approved your return, please contact us at info@syvale.com.
Contact Information
Store name: Syvale
Company name: Mazar Commerce
Company Address: Tooroplaan 20, Alkmaar, Noord-Holland, 1816 XA, Netherlands
Warehouse Address: 5879 W Park Street, Akron, OH 44303, United States
Company nr.: 93353324
Phone: +1 647 493 9240
Email: info@syvale.com
Monday to Friday | 9:00 AM – 5:00 PM ET
Weekends | 11:00 AM – 4:00 PM ET
If you have any questions regarding this Policy or your rights, please contact us via our Contact page.
We aim to respond to your inquiries within 24 hours.