ORDERS & PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, Maestro, and Shop Pay. All prices are listed in USD ($).
→ Payment Policy
Is it safe to pay on your website?
Yes. Our website uses 128-bit SSL encryption to protect your payment details. We are fully PCI DSS compliant, and we never have access to your full card number — only the last 4 digits are visible to us.
→ Payment Policy
Can I cancel my order after placing it?
Once an order is accepted and payment is processed, we may not be able to accommodate cancellation requests. Please review your order carefully before submitting. Contact us as soon as possible at info@syvale.com if you need to make changes.
→ Terms of Service
SHIPPING
Where do you ship to?
We currently ship throughout the United States. We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.
→ Shipping Policy
How much does shipping cost?
Shipping is free on all orders, with no minimum purchase required.
→ Shipping Policy
How long does delivery take?
Orders are processed within 2–3 business days. After processing, delivery takes 4–9 business days. Total delivery time is typically 6–12 business days. Orders placed before 6:00 PM ET are processed the same business day.
→ Shipping Policy
Can delivery times be affected by delays?
Yes. All delivery times are estimates. Delays may occur due to carrier issues, customs processing, or extreme weather. Once your order is handed to the carrier, risk of loss passes to you.
→ Shipping Policy
What happens if my delivery fails?
If a delivery attempt fails or the package is returned due to an incorrect address, we will contact you to arrange a new shipment. Additional shipping costs may apply.
→ Shipping Policy
My package is lost or damaged — what should I do?
Contact us immediately at info@syvale.com and we will work with the carrier to investigate and resolve the issue as quickly as possible. You can also track your order at any time via ParcelPanel.
→ Shipping Policy
RETURNS & REFUNDS
What is your return policy?
You have 30 days from the date of receiving your item to request a return. Items must be unworn, unused, in their original packaging, and accompanied by proof of purchase.
→ Refund Policy
How do I start a return?
Email us at info@syvale.com to request a return. Do not send items back without contacting us first — unrequested returns will not be accepted. Once your return is approved, we will send you a return shipping label and instructions.
→ Refund Policy
Are there items I cannot return?
Yes. The following cannot be returned: sale items, gift cards, perishable goods, custom or personalised products, personal care/beauty products, and hazardous materials.
→ Refund Policy
How do exchanges work?
We do not offer direct exchanges. To get a different item, return your original order once accepted, then place a new order separately.
→ Refund Policy
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval with no refund, contact us at info@syvale.com.
→ Refund Policy
PRIVACY & DATA
What personal information do you collect?
We collect contact details, payment information, account information, order history, and device/usage data to process your orders and improve your shopping experience.
→ Privacy Policy
Do you sell my personal information?
No. We do not rent, sell, or share your personal information with third parties for their own marketing purposes.
→ Privacy Policy
Can I request access to or deletion of my data?
Yes. Depending on where you live, U.S. state privacy laws (such as the CCPA in California) may give you the right to access, correct, delete, or transfer your personal data, and to opt out of the sale or sharing of your data for targeted advertising. Contact us directly or visit the Shopify Privacy Portal to exercise your rights.
→ Privacy Policy
How do you protect my data?
We use SSL encryption and industry-standard security measures. Your full payment card number is never stored or visible to us.
→ Privacy Policy
GENERAL
Who operates this store?
Syvale operates this store, powered by Shopify. All purchases are made directly with Syvale.
→ Terms of Service
How can I contact you?
You can reach us by email at info@syvale.com or via our contact page. We're happy to help with any questions about your order, return, or account. See our Contact Information page for full details.
→ Contact Information